Chapman Chevy Yuma Reviews
Good Customer Service
After I got to the technician service was very good while scheduling they told me I had to just leave car I wanted someone to ride in lot to see if it needed further work which Jimmy did then advised repairs was satisfied with service
This is our second purchase at Chapman and I have to say, our salesman Miguel Quintero goes above and beyond. He is very knowledgeable of all the vehicles and will continue to help and answer any questions even after your purchase. I would definitely go with him for future purchases. Thank you Miguel!
was able to get an appointment quickly. I replaced the batteries and had a check engine light on. Wanted it cleared. I changed the batteries because my transmission quite talking to my truck. So per trouble shooting I replaced batteries. Well seems maybe the TCM is bad as the vehicle did the same thing later that day. Will be calling for another appointment to have that replaced. Juan and Juiliana were super nice and easy to talk to .
All the people that worked there were great people
Did everything required done on time.
We took our Chevy Tahoe in to be serviced (primarily oil change) on October 16. As always, they were courteous, helpful, and professional. We had a repair made on the inside of one of our doors while there (even though it was not a body shop), and they did a nice job. And the car washing was a nice touch. We can highly recommend Chapman.
This time only for an oil change but service was great. Dealt with Hannah and she was friendly and fast. In and out within an hour. Thanks
Hannah our service advisor was a rock star. Very service friendly. An asset to your team.
Very helpful & nice person
Was helped immediately and all accomodations were great.
Did excelent job
Received great service very helpful and super communicative on everything that was happening very happy with the attention that Juan the sales person gave us
Fast service
Excellent service keep up the good work
I just purchased my 2024 GMC AT4X from Gunny Williams. He has been my salesman for multiple purchases over multiple years. I know that I can count of Gunny and Chapman for the best possible sales experience. Truthful and honest, they do what they say they are going to do.
Gunny gets a AAA+. The purchase process was very smooth and simple.
Quick welcome and service was done in a timely manner.
Thank you, So awesome to get in & out In less than an hour. Love that you put speedy oil change in its own space. All staff was friendly & very helpful..
Very efficient on time and one on one communication
We went in for our complimentary oil change after traveling across country. while doing the oil change and check up we were told of a few filters that needed to be replaced. The price was reasonable. The technician also noticed a nail in our tire and Hannah checked our warranty and that was covered as well. The team at Chapman have been professional, courteous and pleasant from the beginning. We are very happy with everyone that we have came in contact with.
Service representative was extremely friendly and professional. He insured that our vehicle was taken care of from A through Z.
The best services in Yuma
Have always had great service with this dealer
Chapman's Express lane is exactly that! Quick, courteous and caring, not just for your vehicle, but for you too!
My husband and I drove from Scottsdale to Yuma to purchased a 2022 Ford F250 this past Monday from Carlos. The entire process was seamless, and dare I say enjoyable?! He had us in and out within an hour and even fueled us up before heading back home. We couldn’t have asked for a better car salesman than him. 10/10 would come back just for Carlos.
My appt was at 7am on a Friday. I was met outside by my Express Advisor, Ramon Flores. He told me who would be servicing my vehicle today. He reviewed what was to be performed this trip and came back with an estimate for the service. He kept me updated on the progress while I waited for my truck. With the service completed, the truck was washed and brought up front for me. The cost was less than anticipated and we set another appt for service. I felt appreciated for trusting them with servicing my truck from the moment I drove up to the time I departed. Chapman Chevrolet in Yuma has the template all dealerships should use as a guideline for how to treat customers. Quick and quality work.
excellent friendly service.
Always great service at Chapman! Went in for my complimentary first oil change and tire rotation and they finished in an hour! Great people in the Service department is why I’m glad I bought my Sierra X31 from Chapman GMC!
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Our issues were handled beyond our expectations and would recommend to anyone looking for a trustworthy dealership that stand behind their sales
Great service
Spoke to their seasoned service consultant Marty. I requested the tech remove & replace leaking seal at compressor. Evac & recharge. Phenomenal customer service and expert advice. Same day turn around with busy schedule. Very impressed with service.
David Gomez was very helpful and attentive to my needs. Excellent Service Representative. Thank You
Hannah has always greets me when I arrive keeps me updated on the status of my vehicle, very knowledgeable and helpful
The person was very attentive and he did a putty good Job.
The quick oil change area was very helpful and had very fast service.
One big reason I purchased my Treverse in Yuma was knowing I has free oil changes as long as I owned my vehicle. My daughter recently purchased a new treverse and after purchase she found out that Chapman no longer offered free service. This is one of the big deciding issues when I purchase my next vehicle.
Thank you for getting my car up and running.
Hannah went above and beyond to explain what was needed to be done to my husbands , Yukon! Every question, she immediately responded to with an answer!
Excellent customer service. He kept us informed of everything going on with our truck. He process our rental car very fast.
All the staff was very helpful and friendly, which is very refreshing. The only thing not working was the computer. This made for a longer wait and then the bill was sent to me by email because they could not remedy the problem.
The entire staff went over and beyond to accommodate my needs. Thank you.
Andrew, my service advisor did a software update and we had our radio back. Thanks Andrew
My service advisor Andrew knew what to do. A software up date and it was ready to go. Thanks Andrew
Chapman personnel saw from previous records of a battery purchase showed that the old one was still under warranty, a common occurrence in our desert heat. They got me in quickly and installed a new battery without the hassle that I have had occasionally with other vendors for the same item.
Chapman personnel saw from previous records of a battery purchase showed that the old one was still under warranty, a common occurrence in our desert heat. They got me in quickly and installed a new battery without the hassle that I have had occasionally with other vendors for the same item.
Great experience. Heriberto is professional, courteous and answered all my questions and took the time to explain everything.
My husband and I met John on July29th. I was looking to trade in my Chevy Equinox for and new car. I wasn't sure what car I wanted at the time. John was extremely helpful and guided me through the process of purchasing my 2023 GMC Terrain. John took the time and was very patient with us. We felt very comfortable and pleased with my purchase. I love my new car. Thank you, John. Susan Goetz
Heriberto Sosa was very professional, helpful and attentive and took the time to answer all my questions and give clear explanations. Appreciated all the help he provided knowing I was coming from California for a short period to help my mom get a car. Thank you
Heriberto Sosa was very professional, helpful and attentive and took the time to answer all my questions and give clear explanations. Appreciated all the help he provided knowing I was coming from California for a short period to help my mom get a car. Thank you
Hannah waited on me. was very nice and professional
Hannah waited on me. was very nice and professional
My husband and I stopped by Chapman GMC / Chevy on Saturday July 29th. We were met right away by John Cypriano. John is friendly and a very knowledgeable sales professional. He was able to give us everything we asked for with my trade in and the purchase of my new GMC Terrain. He was thorough and made us feel comfortable and confident on my new purchase. John took us to Jesse Ramirez to finish up the financing of my new car. Jesse is equally as friendly and professional. He explained in detail every page we signed and left no question unanswered. We buy a new car every 6 or 7 years.The Fisher / Chapman dealership has been our first and last stop for more than 15 years. Thank you so much John and Jesse for a pleasant car shopping experience.
My LOF took a little longer this time but the coffee and waiting room were nice. Thank you Chapman
Thanks Jimmy for the great service. To Jimmy's credit bosses don't let him get away. The best customer service I have had a a dealership.
Brought my cadillac xt6 in for a new key. Expertly done in a timely manner. Jimmy assisted me and was excellent help. Kept me informed. He had my car washed and window's cleaned. Love chapman for all of my service.
Very Professional
Ramon got me in on short notice for an alignment an I couldn’t have been happier. One of the best experiences I’ve had at Chapman since they took over the location a few years back.
Fast and professional service
Excellent sales customer service and excellent parts customer service.
Excellent sales customer service and excellent parts customer service.
Manny went above and beyond to help me find the perfect truck at the comfortable payment. I appreciate the extra mile this amazing dealer went for me and my family. I'm a customer for life!
Both Hannah & Andrew gave excellent service for my vehicle. Both for the warrantee work & general service. With chip install took a bit longer than expected their pleasentnes made the wait worthwhile. Thank you Hannah & Andrew.??
JJ (Salesman) and Jesse (Finance Manager) were both very helpful in the purchase of a new to us automobile.
JJ (Salesman) and Jesse (Finance Manager) were both very helpful in the purchase of a new to us automobile.
Ryan is great
Eric was great and Frank also good . I think when it comes the extra stuff the customer should have a day or two to review and decide. Some the add on s hang on for years and may not be need.
My repair was handled promptly and well ahead of schedule
Recommend
Greeted immediately and courteously. Wait time was totally manageable and completed well within the timeframe I requested due to a meeting scheduled. Informed about all services and needs for my car. Will keep coming back for sure.
Jimmy and his service crew are great! They installed some parts and accessories on my GMC Sierra and did a great job! I trust Chapman GMC because they’re honest and do excellent work.
I have always come to this dealership to have my vehicle serviced. I was quickly notified by my service advisor, Hannah Powers that I needed a set of new tires to keep my vehicle running properly and also for the safety of me and my passengers. I was grateful that I was told about this. Also, when it came to questions about a rebate for my tires, she was happily available to assist over the phone. I loved it and her amazing customer service! She is very thorough and caring. I have a sister with a physical disability and she was kind to open doors and anything else I needed. We also was asked by JJ in the waiting area if we needed anything! Your company really knows how to put people first, not just seeing us as customers, but like an old friend! Please extend my thanks to everyone! I’m a customer for life and will continue to do business here! Kindly, Cindy Woon
Ryan was the best! He made me want to buy more cars!! Drove all the way from Vegas because he was so knowledgeable, caring, not a "used car salesman" and just made me feel good in every conversation!!
Worked with John Cypriano and he was very polite and great to work with. He kept my financial goals in mind and explained everything thoroughly. Him along with Saul in finance made the process easy and trouble free. Highly recommend working with the both of them.
We worked with John Cypriano and he was very easy to work with. Not pushy and explained everything very well! Him along with Saul in finance made the process easy and timely while making sure I understood every part of the process.
Everyone is very helpful and makes you feel appreciated
Are salesmen Tisoc Peña was very friendly and extremely knowledgeable as was our finance manager Saul Gonzalez. It was a pleasure doing business with them both.
Our salesman Tisoc Peña was so friendly and extremely knowledgeable as was our finance manager Saul Gonzalez. It was a pleasure doing business with them.
Our salesman Tisoc Peña was so friendly and extremely knowledgeable as was our finance manager Saul Gonzalez. It was a pleasure doing business with them.
Our salesman Tisoc Peña was so friendly and extremely knowledgeable as was our finance manager Saul Gonzalez. It was a pleasure doing business with them.
Our salesman Tisoc Peña was so friendly and extremely knowledgeable as was our finance manager Saul Gonzalez. It was a pleasure doing business with them.
Our salesman Tisoc Peña was so friendly and extremely knowledgeable. Finance manager Saul Gonzalez was also great. Our entire experience at Chapman was a pleasure.
John, Justin, and Frank were very nice and got the Job done. I am very happy with my new vehicle.
John, Justin, Frank were very nice they did an excellent Job on getting this done. I am very happy.
was able to get in quickly and they did an awesome job
Hanna, the service writer, was great. She greeted me with a smile. When my truck was completed, I walked to my vehicle only to find the plastic used to cover my seat still in my truck. I had to reset my dash to what it was before and the tag number was still left on my windshield. I would like to get my vehicle back the way it was please.
El servicio fue me ofrecieron fue muy bueno
Joe Jimenez, was a amazing, he went above and beyond and answered every question i asked him! He was very professional and knowledgeable about he cars I asked him about! Thank you Joe Jimenez for the awesome experience!!
Joe Jimenez, was a amazing, he went above and beyond and answered every question i asked him! He was very professional and knowledgeable about he cars I asked him about! Thank you Joe Jimenez for the awesome experience!!
Joe Jimenez, was a amazing, he went above and beyond and answered every question i asked him! He was very professional and knowledgeable about he cars I asked him about! Thank you Joe Jimenez for the awesome experience!!
Jj Jimenez was awesome, he went above and beyond and was very knowledgeable in everything I asked him!! He was very polite and professional as well! Thank you sir for the awesome experience!
Very good service by all, particularly Joe Portida
Well as usual Mr Williams ( Gunny) when above and beyond with his help and assistance on the purchase of another beautiful truck from Chapman GMC
Well as usual Mr Williams ( Gunny) when above and beyond with his help and assistance on the purchase of another beautiful truck from Chapman GMC
Everyone was so helpful from JJ our salesman to Frank in finance.
He was very helpful in helping us set up our new 2023 car
Our blinkers would sporadically stop working. The blinkers were working when we dropped off. Chapman took a week to try to isolate the issue but could not, but they did not charge us the diagnosis. We agreed to bring back when not working.
Outstanding
Hannah is the rock star of service writers; efficient, personable, professional and ON IT. I'm a new customer at Chapman, but everything about that place is impressive, from the buying experience and now through service. Well done. George